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Shipping and payment



SHIPPING PRICE
Delivery time is expressed in "working days". Your order will be shipped within 24 hours. FREE SHIPPING FOR ALL EU ORDERS OVER 200€!!!


* Please note that zones differ for GLS and DHL
** Price for DHL deliveries is only indicative, it may change with size of your order.
*** Please note that the delivery time is only indicative
Please note that Delivery time for DHL Zones 3 and 4 does not include time for customs clearance

 

GLS Standard Delivery
Zone 1: Slovakia
Zone 2: Germany, Austria, Poland, Hungary, Slovenia, Croatia, Romania
Zone 3: Belgium, Netherlands, Denmark, Estonia, Lithuania, Latvia, Luxembourg
Zone 4: Ireland, Bulgaria, Italy, France, Spain
Zone 5: Greece, Portugal, Finland, Sweden, Malta, Cyprus


DHL Express Delivery
DHL Express offers fast tracked Door-to-Door courier delivery. Thanks to DHL tracking system, you can see exactly where your package is and what is going on with it at all times. You will receive link for tracking in email.

Zone 1: Austria, Germany, Slovakia
Zone 2: Belgium, Bulgaria, Croatia, Estonia, Finland, France, Cyprus, Ireland, Italy, Latvia, Lithuania, Luxembourg,  Hungary, Malta, Netherlands, Portugal, Romania, Greece, Slovenia, Spain, Sweden, Denmark
Zone 3: 
Zone 4: USA, Canada
Zone 5: Australia, New Zealand, Japan


- When shipping to any of the NON-EU countries, you will be shown prices without VAT in the second step of the basket.
- Complete BMX bikes, Custom BMX bikes and frames are prohibited from DHL shipping due to their size.
- Please note that prices for Zone 4 and Zone 5 do not include import duties and taxes.
- Free shipping offer does not cover DHL Express Delivery.

If you haven't found your country on the list, leave us a message and we will see what can be done!

 

PAYMENT
We offer two payment options:
1. Online with a credit card. After you submit your order, you will be redirected to the safe payment gateway.
2. Using your PayPal account. 

PAYMENT METHODS
Card - we accept these cards: VISA, VISA Electron, MasterCard, Maestro, Diners Club
Apple Pay - the payment gate offers this option to all who use Apple devices with Safari browser.

Our eshop uses payment gate by ComGate Payments, a.s. Bellow you can find contacts for possible questions or complaints regarding payment.

ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 26
7

If your order is not paid within 3 days of placing it, it will be canceled and items returned to the e-shop.
 
ORDER PROCEDURE
1. After your order is ready for shipping, you will receive SMS and E-mail message with your unique tracking number.
2. Registered customers are able to watch the order status while logged into their account.
3. Non-registered customers may use the link provided in the message from us, or they can go to the carrier’s website and search for it using their tracking number. 
 
 
DELIVERY PROCEDURE - GLS FlexDelivery-Service
1.You have received a message with your unique tracking number.
2. At the morning of delivery day you will recieve a notice about a 3 hour long time window for when the delivery is planned + contact on the courier.
3. If the delivery wasn‘t succesfull, you will receive a phone contact for GLS customer service and link on Delivery Manager application.
4. Delivery Manager Android/iOS app does not require registration and you will be able to instantly manage delivery conditions ( place, time, note for courier etc..). This app has some very usefull functions you can use to make sure your package will be succesfully delivered. 
 
Some of the functions:
- Different address delivery
- Alternative reciever 
- Delivery to the ParcelShop 
- GLS depot pick up 
- Agreement to save your delivery for next days
- Refuse of delivery
 
5. GLS customer service contacts can be easily found on your country’s GLS website.
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Provozováno naProvozováno na systému NetShops
It's time for Christmas shopping! On all orders from 10th November we guarantee extended return period to 13th January 2023. We wish you pleasant shopping, TBB-BIKE CREW
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