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Shipping and payment


SHIPPING PRICE
 
Delivery time is expressed in "working days". Your order will be shipped within 24 hours. FREE SHIPPING FOR ALL EU ORDERS OVER 200€!!!

SHIPPING TO NON-EU COUNTRIES

We now ship to some NON-EU countries as well!

When shipping to any of the NON-EU countries, the only available shipping option is DHL Express.

DHL Express offers fast tracked Door-to-Door courier delivery , so you can enjoy your new items as soon as its possible. Thanks to DHL tracking system, you can see exactly where your package is and what is going on with it at all times.

As the shipping cost changes with different sizes and weights of the ordered items, it has to be calculated after you submit your order. To provide at least some numbers you can look at before ordering, we have prepared few examples for each country:


 

- Please note that import duties and taxes aren't included.
- FREE SHIPPING promotion does not cover NON-EU orders.

If you haven't found your country on the list, leave us a message and we will see what can be done!

 

PAYMENT

1. Online with a credit card. After you submit your order, you will be redirected to the safe payment gateway.

2. Using your PayPal account. 

 
ORDER PROCEDURE
 
1. After your order is ready for shipping, you will receive SMS and E-mail message with your unique tracking number.
2. Registered customers are able to watch the order status while logged into their account.
3. Non-registered customers may use the link provided in the message from us, or they can go to the carrier’s website and search for it using their tracking number. 
 
DELIVERY PROCEDURE - GLS FlexDelivery-Service
 
1.You have received a message with your unique tracking number.
2. At the morning of delivery day you will recieve a notice about a 3 hour long time window for when the delivery is planned + contact on the courier.
3. If the delivery wasn‘t succesfull, you will receive a phone contact for GLS customer service and link on Delivery Manager application.
4. Delivery Manager Android/iOS app does not require registration and you will be able to instantly manage delivery conditions ( place, time, note for courier etc..). This app has some very usefull functions you can use to make sure your package will be succesfully delivered. 
 
Some of the functions:
- Different address delivery
- Alternative reciever 
- Delivery to the ParcelShop 
- GLS depot pick up 
- Agreement to save your delivery for next days
- Refuse of delivery
 
5. GLS customer service contacts can be easily found on your country’s GLS website.
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