Return or exchange goods

If you would like to replace or return an item, please follow the steps outlined below.

1. Fill out the Return Form on this page below. After sending it, confirmation of return and the Return Form in pdf format will be sent to the email address specified in the Return Form. Print the Return Form, and enclose it with your return.

2. The undamaged, unused item should be packaged carefully to avoid damage during transport. Please note that damaged or broken parcels will not be accepted and will be sent back to you; we are not liable for any damage caused by inadequate packaging.

3. Do not forget to enclose

- Return Form
- Copy of the purchase document (receipt/invoice)

4. Send the package to the address of our warehouse. We do not accept any cash-on-delivery packages! We have a new address!!!

TBB-BIKE
Vránova 170a
Brno
62100
Tel. +420 608 884 669, Email. info(zav)tbb-bike.cz

5. As soon as the package arrives, we will contact you to get everything in order.

6. For the replacement of goods, we charge transport and packaging costs in accordance with our pricelist. 

7. For the return of goods, we refund the price you paid for the item through your original method of payment (Pay Pal, Credit Card).